We try our best to reply to all submitted support inquiries within 2 business days. If you have not received a reply to your inquiry, please make sure to check your spam folder as your mail client might have categorized our response as spam.
Please also add the following e-mail address to your safe list to ensure receipt of our responses: DONOTREPLY@fojg.com
Need to check the status of your support ticket?
If you have already submitted a support ticket, you can track the status of your inquiry using the Ticket ID and Key number that were sent to you via email immediately after you submitted your ticket.
To view the status of a ticket or to reply to a response from our support staff, enter either your Email Address and Ticket Key or Ticket ID and Ticket Key below.
If you are not able to find the email confirmation that contains this information, you can Click Here to have your Ticket ID and Key numbers emailed to you again. If you still do not receive an email with this information, be sure to check your spam filter or junk mailbox.
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